I have literally spent hundreds and hundreds of hours over the last 10 years, training my front desk and administrative team in all things allied health, customer service, diary management, sales, you name, I’ve trained them in it.
The annoying thing is, I had to repeat this training EACH & EVERY time a new member would join. Yes, it meant that I could do it in my sleep, but that was just sooo boring and an absolute, complete and royal waste of my time. And to be honest, not within my genius zone – it wasn’t the thing that lights me up.
Not that training my team is a waste of my time – training your team is one of the MOST IMPORTANT TASKS in any business – I’m talking about the repetition of it all and the fact that my strengths as a business owner could have been better utilised elsewhere.
LET’S BE CLEAR…
Your front desk team members are generally the first, and last point of contact for clients attending your practice and as a result they can literally MAKE OR BREAK your private practice depending on the type of client care they provide.
Training new and existing team members takes TIME.
Time away from the Clinical work you love, time away from the letters you need to write and time away from all the other day to day tasks associated with running a busy practice.
In fact, that’s why I have teamed up with fellow Private Practice Owner, Michelle Grosvenor, to develop this course as we would much rather save busy private practice owners the two things that they are often most short of – time and money!
Through a combination of videos, downloadable templates, tip sheets and information resources, this training program will teach new and existing front desk team members how to provide the RRIGHT Client Care.